Who is The Living Room?
The Living Room is a high quality manufacturer and retailer of home furniture that has been serving customers since 1971. Learn more about us here
Why should I buy from The Living Room?
We offer the best value in terms of selection, quality and price. We have been delighting customers for 45 years and look forward to doing so for another 45! We believe that every customer has different needs and so we allow you to customize your furniture based on your preferences, most often at no extra charge. Learn more about Customisation here.
How do I contact The Living Room if I have questions about an order I want to place?
Where are your stores located?
We have several locations across Mumbai, Pune and Goa. Find a Store.
Where is your furniture made?
We take great pride in the fact that the products we sell are made by us in our factories in India. This enables us to have complete control over product quality and control the entire process starting from the selection of raw materials all the way until your order is polished and carefully packed in one of our facilities. Learn more our manufacturing expertise here.
Buying from The Living Room
Can I see and touch your products before I buy?
Can I see and touch your products before I buy?
Yes of course! Unlike most other e-tailers, we also have a physical presence. Find a Store close to you here.
Can I customize my products?
Yes of course! Most of our products can be customized based on your needs. Learn more about Customisation here
Can I get some help in customizing my products?
Do your products ever go on sale?
Our products are offered at the best possible value every day. We don’t play the game of marking up prices only to offer “discounts”. Learn more about Our Guarantee.
How do I pay?
You can securely pay online with a credit cards or through netbanking
We accept VISA & MasterCard debit and credit.
*Please note that full payment is required to ship an order.
How long do I have to wait for my products?
We make all products to order based on your requirements. We take up to 30 days to deliver the furniture after you confirm your order and make payment. We will update you when your order is out for delivery and installation.
Are there extra charges for assembling my furniture?
We don’t charge extra for assembly. Learn more about Our Guarantee.
Where all do you deliver and what are your delivery charges?
Delivery and installation is free of cost within our delivery area with a minimum purchase of Rs. 35,000/- We currently deliver to Mumbai, and parts of Greater Mumbai, Pune, and Goa. For service availability in other cities, please contact us for minimum order requirements.
Does my furniture come with a warranty?
We stand behind the quality of our products and will always work with you to ensure you are happy. Any damage due to mishandling by the customer will not be covered under the warranty.
Remember that your product has been customized to your specific requirement. Please check products at the time of delivery and inform us of any issues at that time.
Customer care 022-24451086 or email us at email@example.com in case of any damage or problem.
What if I need to cancel my order?
You can cancel your order online before the product has been processed. Your entire order amount will be refunded to you. Unfortunately, an order cannot be cancelled once it has been processed as your furniture order is customized as per your request.
What is your return and exchange policy?
We want you to be completely happy with your new furniture. If there’s a problem with an item, please contact us. We’re here to help.
Custom Product Policy: As your furniture is customized as per your order, we are unable to accept any returns for the same. In the unlikely event, if the product is damaged or has manufacturing defects, please email us at firstname.lastname@example.org within 2 business days of delivery. Please attach photographs of the defect because it helps us process your request more efficiently. Ensure that the product is in unused condition if it needs to be replaced. Once the claim has been validated by us, we will either replace the damaged component or take other measures necessary to resolve the issue.
Why should I create a Living Room account?
Your account lets you…
- Save items to your Wish List and share by email
- Save items for future orders, and review recently ordered products
- View your order history
- Because you join The Living Room family which allows us to process your order more efficiently and allows us to pass on preferential prices whenever available.
What is a wish list?
A Wish List allows you to save your favorite products in your Living Room account for future reference. That way, you won’t have to search for them every time you visit our site. Create your account here.